Integrity – when what is done in private is also the same in public (and vice versa). Lack of integrity in you leads to cynicism in others.
Jackie Huba asks a great question via Leading by example 24/7: Church of the Customer Blog:
So here’s a paradox: What if you love a company for its change-the-world mission, then meet its visionary leader and discover he’s a jerk?
I still love the idea of the company, but now I distrust its leader. Will I evangelize the company any more? Probably not. Cognitive dissonance.
In my years and years of networking and meeting people, I’ve run across way too many people who are so very different once you meet them.
Some are pleasant surprises because they are great. They are refreshing to be around. They make it easy to connect with them.
Others are disappointing because they don’t follow through “IRL” (in real life) with the image they project either online or in other traditional ways.
I know I’ve let people down before. Probably will happen again. However, there’s an increased measure of grace I want to give others than I expect for myself though it’s not always easy.
It’s the exceptional people who will do what they say they will do. They start by listening. Not listening is expensive = conflict = ignorance = disconnect. When we listen to each other and respond with as much grace and truth that is needed, it lays the foundation for cynicism to be squashed, integrity to shines, and relationships to be restored.
Unfortunately there are a lot of unrestored relationships scattered like shrapnel.